FXF Investments (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our website, platform, and related services (collectively, the “Services”). By accessing or using our Services, you agree to the terms of this Privacy Policy.
We may collect the following types of information:
- Account details: name, username, email address, phone number, password (encrypted), and other registration details.
- Identity/verification information (if applicable): documents and information required for compliance checks.
- Payment-related information: deposit/withdrawal details, transaction references, wallet addresses, and payment method data (note: we do not store full card details if processed by third-party providers).
- Support communications: messages you send through forms, email, chat, or tickets.
- Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, time spent, referring URLs, and access times.
- Cookies and similar technologies: to remember preferences, enhance security, and improve performance (see Section 6).
We may receive information from:
- Payment processors and fraud-prevention providers
- Analytics providers
- Identity verification providers (where required)
We use information to:
- Create and manage accounts and user profiles
- Provide, maintain, and improve the Services
- Process deposits, withdrawals, and internal transactions
- Verify identity and prevent fraud, abuse, or unauthorized access
- Communicate important updates (security alerts, service messages, policy changes)
- Provide customer support and resolve disputes
- Comply with legal obligations and enforce our Terms of Service
Depending on your location, we process your personal information based on:
- Contractual necessity (to provide the Services)
- Legitimate interests (security, fraud prevention, service improvement)
- Compliance with legal obligations
- Consent (for certain cookies or marketing communications where required)
We do not sell your personal information. We may share it only when necessary with:
- Service providers: hosting, analytics, customer support tools, email/SMS services
- Payment and financial partners: to process transactions and prevent fraud
- Compliance and verification partners: where needed to meet legal or security requirements
- Legal authorities: if required by law, court order, or to protect rights, users, or the platform
- Business transfers: in connection with a merger, acquisition, or asset sale (with appropriate safeguards)
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your login credentials and notifying us immediately of any suspected unauthorized access.
We use cookies and similar technologies to:
- Keep you signed in and maintain sessions
- Store preferences and improve site functionality
- Analyze usage and performance
You can control cookies through your browser settings. Disabling cookies may affect certain features of the Services.
We retain personal information only as long as necessary to:
- Provide the Services
- Meet legal, accounting, or compliance requirements
- Resolve disputes and enforce agreements
Retention periods may vary depending on the type of data and applicable regulations.
Depending on your jurisdiction, you may have the right to:
- Access, correct, or update your personal information
- Request deletion of your data (where legally permitted)
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a copy of your data (data portability)
To exercise these rights, contact us using the details in Section 12.
If you access our Services from outside the country where our servers or service providers are located, your information may be transferred and processed across borders. We take steps to ensure appropriate safeguards are in place where required by law.
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing any information.
Our Services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from minors.
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Email: support@fxfinvestments.com
Company: FXF Investments
Website: https://fxfinvestments.com
